Terms & Conditions

Thank you for using Geneticks Canada products and services (including Geneticks.ca). These Terms and Conditions (“Agreement”) sets forth the legally binding terms for your use of Genticks Canada’s products and services.
By using the Geneticks Canada products or services, you agree to be bound by this Agreement, whether you are a “Visitor” (which means that you simply check out our website Geneticks.ca) or you are a “Customer” (which means that you have purchased or used Genetick’s services and/or products). The term “User” refers to a Visitor or a Customer.
You are only authorized to use Geneticks.ca (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to this Agreement. Please read this Agreement carefully and save it. If you do not agree with it, you should leave the Geneticks.ca website and discontinue use of the Geneticks Canada’s products and services immediately. By using the Genetick Canada products and services, you acknowledge your acceptance of this Agreement in its entirety.

Indemnification of Responsibility

While we make every effort to maintain true and up-to-date information on the website, we cannot be held responsible for incorrect information or the results of using any information on the website.
Geneticks Canada offers laboratory tick testing services. While our test results can be useful in determining your risk of exposure to tick-borne diseases, you understand that our testing services are intended for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Your receipt of a negative tick test from Geneticks Canada cannot guarantee that you will not contract the disease tested for, nor does a positive tick test from Geneticks Canada imply that you will necessarily contract the disease identified by the test. Additionally, while PCR-based testing is extremely accurate, there is always the small possibility of a false positive or negative.
You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, employees, and related parties from any claim or demand, including reasonable attorney’s fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your provision of Content, your violation of this Terms of Use or any other violation of the rights of another person or party.

Disclaimer of Warranties

You understand and agree that the information on this site is provided “AS-IS” and does not constitute medical advice. Our information comes with no actual or implied warranty and is provided to you at your own risk. Use of Genetick’s tick testing services are intended for informational purposes, and we recommend you consult a healthcare practitioner to make any diagnostic or treatment decisions. We expressly disclaim all warranties of any kind, implied or express, including but not limited to the warranties of merchantability, fitness for a specific purpose, and non-infringement.
Geneticks Canada cannot replace a licensed doctor or medical professional. The information provided by Geneticks Canada is not intended as professional or medical advice, and you understand that any information or advice provided by the Geneticks.ca website or our staff, affiliates, or associates is for use solely at your own risk and without liability or warranty of any kind.

Limitation of Liability

You expressly understand and agree that we shall not be liable for any direct, indirect, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, us, date or other intangible loss (even if we have been advised of the possibility of such damages), resulting or arising out of:

• The use of or the inability to use the services
• The cost to obtain substitute goods and/or services resulting from any transaction entered into through the service
• Unauthorized access to or alternation of your data transmissions
• Statements or content of any third party on the service
• Any other matter relating to the service


Geneticks Canada does not provide refunds for any products and services that have been submitted and completed. Refunds will only be made on a case by case basis for exceptions such as non-arrival of tick specimen(s).

External Websites

We may provide organic or advertiser’s links to content on external websites that are not controlled or influenced by Geneticks.ca. We cannot be held responsible for any of the content or information contained on these external sites, and we do not necessarily endorse these sites or the views they present.

Copyrighted Material

All original material on the website is copyrighted by Geneticks.ca unless explicitly stated otherwise. You agree that you will not copy, retransmit, or modify any of the content provided by the website without obtaining explicit permission from Geneticks.ca. Permissions can be obtained by contacting us directly.
If you believe information on Geneticks.ca is in violation of a copyright you hold, please contact us directly. Any confirmed infringing material will be removed as soon as possible.

Privacy Policy – Geneticks.ca

Comments and Notice

This policy may be changed at any time without notice, so please check to make sure you are aware of the latest version. Please feel free to contact us with any questions.

Updated: June 13, 2018